Refund policy

CUSTOM AND MADE-TO-ORDER MERCHANDISE

 

Each custom or made-to-order VANE item is produced for the size, garment color and logo selection you choose. These items are final sale for changes of mind, sizing preferences or customer-selected color combinations, except where applicable law provides a right to return. Please check the product measurement chart before ordering.

 

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

 

Final sale does not exclude a remedy for damaged, defective or incorrectly fulfilled items. Email hello@vanespirits.com with your order number, a description of the issue and photographs when available. We will assess the issue and arrange an appropriate replacement or refund. We cover necessary return shipping for an item we confirm is defective, damaged on arrival or incorrectly supplied. Do not send an item back until we provide return instructions and the correct return address.

 

OTHER MERCHANDISE

 

For other merchandise, contact us before returning it so we can review the request and explain eligibility and any return-shipping responsibility. This does not create an unconditional return window or limit rights provided by law.

 

CHANGES AND CANCELLATIONS

 

Contact us immediately if you need to cancel or change an order. We can review requests before production begins, but cannot guarantee changes after work has started or an order has shipped. Statutory cancellation and refund rights still apply.

 

REFUNDS

 

Approved refunds are issued to the original payment method. We will notify you when the refund is submitted; your bank or payment provider determines when it appears. No provision of this policy limits rights that cannot be excluded under applicable law.

 

Questions: hello@vanespirits.com.