FAQ

Choose an available item in Shop VANE, select your size and color options, and add it to your cart. Review your selections and shipping details before completing checkout.

Email hello@vanespirits.com immediately with your order number. We can review requests before production begins, but changes cannot be guaranteed once work has started or an order has shipped. Your statutory rights still apply.

Merchandise dispatches in 3–5 business days, excluding weekends and holidays. Carrier transit time is additional. Made-to-order apparel is decorated after you order.

Available destinations, services and charges appear at checkout before you pay. Express shipping does not shorten production time.

We send tracking information when available. If tracking stalls, contact us with your order number. If we cannot dispatch within the promised timeframe, we will contact you with a revised date and the option to agree to the delay or cancel unshipped merchandise for a refund. See our Shipping Policy.

Custom and made-to-order merchandise is final sale for changes of mind, sizing preferences and customer-selected colors, except where applicable law provides a right to return. Review the specific garment’s measurement chart before ordering.

Contact us before returning an item so we can review eligibility and explain any return-shipping responsibility. There is no unconditional return window. See the full Refund Policy.

Final sale does not exclude a remedy for damaged, defective or incorrectly fulfilled items. Email hello@vanespirits.com with your order number, a description and photographs when available. We will assess the issue and arrange an appropriate replacement or refund, covering necessary return shipping for confirmed issues. Wait for return instructions before sending anything back.

Use the garment-specific size chart on each product page. Fits and measurements vary by style; compare the chart with a garment you already own. Do not assume your size is identical across tees, crewnecks and hoodies.

The VANE Custom Shop currently offers a custom T-shirt. Choose an available garment color, size and logo color on the product page, then review your selections before adding to cart. Other custom garment styles are future expansions. Images are decoration previews; screen colors and final placement can vary slightly.

VANE Club is our free email membership. Join the VANE email list for new spirits, recipes, availability updates, events, merchandise releases and future VANE Distilling Co. news. No purchase is required. Explore VANE Club. 21+ only. Unsubscribe anytime.

VANE spirits are not currently available to purchase or preorder through this Shopify website. Explore the spirits portfolio and visit Find VANE for release and availability updates. Merchandise shipping eligibility does not imply alcohol delivery eligibility.

For general questions and merchandise or order support, email hello@vanespirits.com or use our Contact form. Include your order number for order questions. For retail or distributor inquiries, visit Trade & Distribution. For investor information, email investors@vanespirits.com.